Teams at Community Phone

Own the Egypt recruiting pipeline from sourcing through onboarding. Recruit high-volume customer support cohorts and specialist roles, conduct English and soft-skills screenings, manage candidate communications, coordinate interviews and offers, and report on funnel metrics. The role partners with hiring managers, tracks candidate readiness, and requires prior customer support experience, recruiting expertise, strong English, ATS proficiency, outbound sourcing skills, and excellent organization.

Provide phone-based support to landline users, track customer issues and trends, work cross-functionally to resolve problems, retain customers by addressing cancellation reasons, and identify upsell opportunities while delivering exceptional service.

Own end-to-end design strategy across physical products, mobile apps, web dashboards, and AI voice experiences. Drive post-activation adoption, create rapid working prototypes, establish design systems and research practices, and influence roadmap decisions as a strategic leadership partner. The role requires senior ownership of complex, multi-surface products, strong UI, UX, and research skills, and the ability to operate as the company’s primary design function while partnering closely with product engineers.