Teams at Community Phone

Provide phone-based support to landline users, track customer issues and trends, work cross-functionally to resolve problems, retain customers by addressing cancellation reasons, and identify upsell opportunities while delivering exceptional service.

Own end-to-end design strategy across physical products, mobile apps, web dashboards, and AI voice experiences. Drive post-activation adoption, create rapid working prototypes, establish design systems and research practices, and influence roadmap decisions as a strategic leadership partner. The role requires senior ownership of complex, multi-surface products, strong UI, UX, and research skills, and the ability to operate as the company’s primary design function while partnering closely with product engineers.

Founding full-cycle recruiter who builds the recruiting operating system (ATS, interview loops, scorecards), sources passive candidates across functions, partners directly with CEO/COO and hiring managers to set hiring bar and metrics, owns candidate experience and employer brand, and closes senior hires in a fast-growing startup environment.