Teams at CommBox

Leads Customer Success and Technical Support teams for enterprise B2B SaaS customers. Owns retention, renewals, expansion, customer satisfaction, support KPIs, SLAs, health scoring, escalation management, and scalable operating processes. Partners with strategic customers and cross-functional Product, Delivery, and Sales teams while recruiting, coaching, and developing a high-performing organization. Helps advance the company’s AI-first customer engagement and support model.

Own enterprise sales growth in Mexico and Latin America by building pipeline, closing complex SaaS deals, recruiting channel partners, and developing reseller and system integrator relationships. The role manages the full sales cycle, establishes executive relationships, collaborates cross-functionally, and builds repeatable direct and partner-led go-to-market motions for a new market.

Build and operate reliable, secure, high-scale cloud infrastructure and deployment systems. Responsibilities include managing AWS environments, Kubernetes and Helm workloads, GitHub Actions CI/CD pipelines, ArgoCD GitOps workflows, infrastructure as code, monitoring, security, incident response, performance optimization, and failover. The role also emphasizes automating repetitive work and applying AI tools, AIOps, and coding assistants to improve developer experience, reliability, troubleshooting, and operational efficiency.