Teams at ComeOn Group

Provides Swedish- and English-language customer support for iGaming players through chat, email, and calls. Resolves escalated issues, processes withdrawals, verifies identification documents, detects potential fraud, and supports regulatory compliance. The role also assists newer agents, addresses localized market requirements, identifies recurring customer issues, and improves knowledge-base and AI tools. Work involves hybrid shifts, including possible night shifts, with a focus on accurate, empathetic, and efficient service.

Lead customer experience support for Swedish-speaking iGaming players through chat, email, and phone. Resolve account, withdrawal, identity verification, fraud, and compliance issues while maintaining service standards. Coach agents, support new-hire training, coordinate responses during outages, monitor team volumes and KPIs, and represent customer experience in cross-functional meetings. The role requires shift flexibility, advanced iGaming regulatory knowledge, fluent English and Swedish, strong problem-solving skills, and a leadership mindset.

Provides multilingual customer support through live chat, email, and phone, resolving complex player issues and escalations. Processes withdrawals, verifies identification documents, detects potential fraud, and ensures regulatory compliance. Supports newer agents, manages localized brand requirements, identifies recurring customer pain points, and improves knowledge-base and AI resources. The role requires shift work, including possible night shifts, and is based in a hybrid Malta office environment.