Colorado State University System Benefits Overview

Provides learner-centered advising and administrative support for online CSU students. Assists with registration, onboarding, orientation, university systems, tuition and billing, course changes, appeals, and student resources. Responds to Salesforce cases and advising inbox inquiries, conducts outreach, connects learners with academic resources, and tracks transfer evaluation, retention, and matriculation data. Collaborates with the advising team to support learner persistence and success.

Leads academic records administration and office services for a university registrar’s office. Oversees student records workflows, specialized registration and conferral processes, communications, purchasing, facilities coordination, and process improvement. Supervises professional and student employees, ensures policy and regulatory compliance, supports institutional research and benchmarking, and collaborates across campus to resolve complex records issues and improve service delivery.

Coordinates academic records, registration transactions, transcript and degree conferral processes, and domestic transfer credit evaluations. Provides student-centered customer service and enrollment expertise to students, faculty, and staff while ensuring FERPA and regulatory compliance. Develops procedures and training materials, mentors colleagues, resolves complex records issues, and supports process improvement and cross-functional initiatives. The role requires occasional schedule adjustments, including some nights, weekends, and holidays, and follows a hybrid work arrangement.