Teams at The College Board

Build, validate, deploy, and maintain forecasting, optimization, simulation, predictive, and cost-assessment models for digital assessment operations. Develop analytics pipelines, dashboards, and decision-support tools; improve operational efficiency, capacity planning, customer experience, and cost management. Partner with Product, Program, Operations, Technology, and Finance teams to translate analysis into decisions, shape the analytics roadmap, and identify new modeling opportunities.

Build and evolve scalable, secure full-stack platform capabilities for College Board’s assessment systems. Responsibilities include designing and implementing software, translating product needs into technical work, participating in Agile ceremonies, conducting code and design reviews, supporting production issue resolution, improving CI/CD workflows, and collaborating with product, architecture, data, and engineering partners. The role also involves mentoring teammates, influencing technical direction, and maintaining high standards for reliability, security, and maintainability.

Provides advanced customer support for PowerFAIDS, troubleshooting complex user issues, identifying root causes, documenting resolutions, and escalating software defects. The role also supports software testing, customer training, knowledge-base development, release documentation, and product improvement initiatives. It requires strong financial aid administration and Title IV expertise, independent judgment, customer communication skills, and the ability to manage multiple issues. The analyst also assists with user conferences and stays current on regulatory changes.