Teams at The Colibri Group

Convert inbound and outbound B2C and B2B leads into closed sales through high-volume calling and email prospecting. Qualify leads, identify decision makers, meet sales quotas, maintain product knowledge, respect DNC lists, and collaborate with sales teams to upsell and expand the prospect database.

Receive, sort, and process incoming test materials and payments; scan, code, proof, and grade continuing education documentation; prepare and send outbound certificates; update customer records and resolve issues; handle sensitive personal data in a controlled clean-room; ensure data accuracy, analyze trends, and report issues to supervisors while following clean-room protocols.

Supervise a team processing continuing education test materials, payments, and documentation in a controlled clean-room. Onboard new mailings/systems, ensure accuracy and compliance, reconcile daily deposits, resolve discrepancies, communicate status to stakeholders, recommend process improvements, and enforce clean-room protocols.