Teams at The Colibri Group

Leads and coaches a nationally distributed B2C sales team of 12–20 professionals. Responsibilities include conducting one-on-ones and call coaching, improving conversion and productivity, tracking sales performance, removing operational and system roadblocks, reinforcing CRM discipline, and partnering cross-functionally on hiring, onboarding, workforce planning, reporting, and process improvements.

Receive, sort, and process incoming test materials and payments; scan, code, proof, and grade continuing education documentation; prepare and send outbound certificates; update customer records and resolve issues; handle sensitive personal data in a controlled clean-room; ensure data accuracy, analyze trends, and report issues to supervisors while following clean-room protocols.

Lead marketing strategy and performance for the Nurse Practitioner segment across awareness, acquisition, engagement, and retention. Use customer insight and analytics to set positioning, campaigns, offers, and lifecycle programs; partner with channel teams and agencies; prioritize testing and measurement; and manage and develop a team of marketing managers and coordinators.