Teams at Cogeco Inc.

Supervises Office of the President and social media contact center agents in a 24/7 environment. Responsibilities include coaching, performance management, escalations, customer retention, quality audits, reporting, process improvement, employee development, compliance, and service-level achievement. The supervisor handles complex customer and employee issues, supports change management, coordinates with other departments, and ensures team adherence to safety, operational, and customer-service standards.

Manage the enterprise privacy program across Canadian and U.S. operations. Responsibilities include operationalizing privacy compliance, conducting privacy impact assessments, coordinating incident and breach response, managing data subject rights, evaluating vendor privacy risks, reviewing data processing agreements, delivering privacy training, and developing program performance measures. The role requires expertise in North American privacy legislation, risk management, data governance, and bilingual English-French communication.

Administers Linux servers, virtualization hosts, storage, backups, monitoring, and cloud infrastructure across on-premises and cloud environments. Responsibilities include troubleshooting Red Hat and Ubuntu systems, automation, capacity planning, patching, security hardening, disaster recovery, incident management, and 24/7 on-call support. The role also supports Windows infrastructure, application teams, service-level objectives, and enterprise infrastructure projects.