Teams at Codes Health

Own IT operations for a growing startup, including HIPAA and SOC 2 compliance, device fleet and MDM administration, onboarding and offboarding, security training, SaaS and access management, and troubleshooting. The role partners with engineering, operations, and leadership to build scalable IT processes, maintain audit evidence and controls, enforce device policies, and resolve recurring technical issues.

Own the performance and success of major customer accounts, driving usage, retention, turnaround time, request health, and operational efficiency. Serve as a strategic customer partner while auditing and triaging record requests, managing records specialists, tracking performance, and improving workflows. Collaborate with operations and product teams to communicate customer feedback, resolve friction points, and enhance the customer experience. The role requires strong organization, communication, analytical ability, urgency, and comfort with SQL, dashboards, and automation.

Manage inbound customer support tickets, comments, tasks, and emails for key B2B accounts. Resolve standard record retrieval, delivery, billing, and how-to questions within SLAs; identify and escalate technical issues; document tickets and account notes; monitor queue performance; and surface recurring feedback themes. The role also helps build and refine support playbooks and escalation processes in an early-stage SaaS environment.