Teams at Codes Health

Own end-to-end product and brand design as the company's first designer. Simplify complex medical and legal workflows, build a design system, prototype rapidly (ideally in code), and layer AI into workflows. Ship quickly with founders, design internal and customer-facing tools, and ensure products scale for thousands of cases.

Manage inbound customer support tickets, comments, tasks, and emails for key B2B accounts. Resolve standard record retrieval, delivery, billing, and how-to questions within SLAs; identify and escalate technical issues; document tickets and account notes; monitor queue performance; and surface recurring feedback themes. The role also helps build and refine support playbooks and escalation processes in an early-stage SaaS environment.

Monitor and audit record-retrieval requests across key accounts, analyze turnaround and volume data, prepare customer reporting and meetings, drive escalations to resolution, and communicate account issues clearly. The role also converts recurring customer problems into product and engineering requests, supports customer calls and visits, and grows toward direct ownership of strategic accounts.