Codec Benefits Overview

Manages strategic and growth customer accounts, building trusted relationships, driving adoption and measurable value, protecting renewals, and identifying expansion opportunities. Leads customer success plans, account planning, QBRs, executive engagements, health monitoring, escalations, and commercial growth initiatives across Microsoft, AI, cloud, data, security, and business application solutions. Collaborates with delivery, support, consulting, and sales teams to improve retention, advocacy, satisfaction, and long-term customer growth.

Design, configure, and deliver Dynamics 365 and Power Platform solutions using Dataverse, Model-Driven Apps, Power Apps, Power Automate, and Azure integrations. Translate business requirements into scalable technical architectures, advise clients, support pre-sales, and maintain stakeholder relationships. Contribute to project planning, estimation, sprint delivery, quality assurance, risk mitigation, and mentoring. Develop integrations and customizations using C#, .NET, JavaScript, plugins, APIs, Azure Functions, and related services.

Lead solution architecture for enterprise Microsoft Power Platform and Dynamics 365 CE engagements. Define target architectures, roadmaps, estimates, scope, governance, integration and security patterns, ALM standards, and delivery quality gates. Facilitate executive workshops, manage risks and commercials, coordinate multi-team delivery, support bids, mentor consultants, and guide data, AI, reporting, operational readiness, and customer handover.