Teams at Coates Group

Manages client relationships as the primary point of contact, coordinating internal teams and project delivery to meet client requirements, timelines, scope, and budgets. Handles communications, escalations, account planning, performance monitoring, and recordkeeping. Identifies upselling, cross-selling, and new business opportunities to grow revenue and strengthen accounts while maintaining client satisfaction.

Lead the design and evolution of an enterprise AWS data platform supporting analytics, reporting, operational decisions, and future AI initiatives. Build reliable batch and near-real-time pipelines, establish data architecture and governance standards, implement infrastructure as code and CI/CD, and develop governed data products. Provide hands-on technical leadership, architectural direction, mentoring, and cross-functional collaboration while balancing scalability, performance, reliability, security, and cost.

Leads the strategic direction, performance, and long-term growth of major client accounts. Serves as a senior client advisor, aligns campaign and delivery teams, manages scope and resources, resolves risks, develops account managers, oversees reporting, and identifies partnership expansion opportunities. The role balances client needs, team capacity, operational execution, and commercial objectives while supporting sustainable account success.