Coates Group Benefits Overview

Business Systems Analyst translates ambiguous business needs into technical requirements across CRM, ERP, and operational platforms. The role maps current and future processes, standardizes intake and documentation, partners with development and architecture teams, evaluates solutions, and validates functionality through QA and UAT. It also supports deployment, post-go-live hypercare, process improvement, and delivery-readiness practices within Agile sprint cycles.

The Director of Engineering leads high-performing engineering squads, providing technical direction, establishing engineering standards, managing technical debt, and ensuring reliable, high-quality software delivery. Responsibilities include platform health, quality practices, CI/CD discipline, delivery flow, dependency management, and development of permanent and partner engineers. The role collaborates with Product, Delivery, and QA leaders to align engineering execution with business and customer outcomes.

Manages client relationships as the primary point of contact, coordinating internal teams and project delivery to meet client requirements, timelines, scope, and budgets. Handles communications, escalations, account planning, performance monitoring, and recordkeeping. Identifies upselling, cross-selling, and new business opportunities to grow revenue and strengthen accounts while maintaining client satisfaction.