Teams at Coastal Financial Corporation

Supports the Partner Internal Controls over Financial Reporting program by documenting partner controls, mapping controls to the ICFR framework, and performing targeted alternative testing. Evaluates control evidence, validates samples, conducts walkthroughs, prepares workpapers, identifies deficiencies, tracks remediation, and performs follow-up testing. The analyst coordinates with risk, internal control, management, and audit teams while communicating testing results, exceptions, remediation progress, and potential financial reporting impacts.

Provide phone, email, and messaging support for internal and external customers using online and mobile banking services. Troubleshoot digital payments, mobile deposits, bill payments, transfers, wallets, card controls, and banking systems. Research and resolve complex issues, review transactions and exceptions, prepare reports, support treasury management customers, route partner inquiries, and follow compliance and risk policies while recommending process improvements.

Provides phone, email, and messaging support for internal and external customers using online and mobile banking services. Troubleshoots digital banking, payment, card, mobile deposit, and treasury management issues; researches and resolves complex problems; reviews transaction exceptions; prepares reports; communicates with bank staff and customers; supports risk mitigation and compliance; and recommends process improvements.