Teams at Coast

The Manager of Customer Success leads a team of CSMs, manages a book of business, and drives customer onboarding, retention, and expansion efforts.

Build, run, and optimize full-funnel lifecycle programs (nurture, onboarding, activation, engagement, retention, winback) in Braze across email, in-app, push, and SMS. Use behavioral/product data and A/B tests to drive activation and cross-sell fuel customers to non-fuel products. Partner with Product, Growth Engineering, Sales, Revenue Ops, and CS; own measurement, experimentation, and lifecycle playbook.

As Principal Product Manager, you will define the vision and strategy for non-fuel spend products, leading a team to enhance financial workflows for fleet operations. Responsibilities include product roadmap ownership, collaboration with cross-functional teams, and leveraging AI research to create user-friendly solutions.