Teams at Cluttons LLP

Manage and recover client arrears by contacting tenants and stakeholders, arranging payment plans, instructing legal action, resolving queries, maintaining accurate property database records, and preparing monthly credit control reports. The role also supports surveyors and facilities managers, responds to routine enquiries, reformats TRAMPS database reports in Excel, and contributes to process improvements and internal controls.

Manage and recover client arrears, establish payment plans, instruct legal recovery actions, resolve tenant queries, and maintain accurate property and payment data. Prepare monthly credit control reports, reformat database information in Excel, liaise with surveyors, facilities managers, and client accountants, and support process improvements and ad hoc team duties.

Provide administrative support to the Estates management team and Surveyors, handling client enquiries, liaising with landlords and suppliers, processing documents in databases, supporting notices to quit and rent reviews, preparing client reports, cleansing vendor/landlord data, and performing general office administration tasks.