Teams at CloudZero

Own relationships with 30–50 B2B SaaS accounts from onboarding through renewal and expansion. Drive adoption, retention, ROI, executive engagement, renewals, upsells, forecasting, and customer health in Salesforce. Partner with TAMs and internal teams on success plans, escalations, and customer advocacy. Use AI to automate workflows and improve scalability, while managing commercial negotiations and revenue-related KPIs.

Own complex technical support tickets involving APIs, logs, databases, cloud-billing connections, and data pipelines. Diagnose root causes using SQL, log analysis, and cloud-cost data, resolving issues directly when possible and escalating appropriately. Build documentation, runbooks, and AI workflows to improve automated support through Fin and internal tooling. Communicate clearly with customers and engineering while prioritizing a live ticket backlog.

Build and own CloudZero’s governed data and AI platform, including Snowflake pipelines, modeled data products, data quality, retrieval systems, agent environments, identity inheritance, and cloud infrastructure. Automate Okta, Jamf, Google Workspace, Slack, Jira, and employee lifecycle workflows. Establish secure AI landing zones across AWS, GCP, Azure, and Snowflake, enable self-service agent development, and manage cost attribution, governance, and production reliability.