Teams at CloudWalk, Inc.

Handle and resolve complex customer complaints via phone and email; draft responses to BACEN-RDR, consumidor.gov and PROCON; coordinate with Legal and CSE teams; advise Customer Support Engineering and suggest product/process improvements; use AI tools to automate and improve service channels.

Support legal and compliance operations by managing, organizing, and archiving documents; assist with official requests and documentation processing; use AI and automation tools to streamline workflows; participate in training on legal operations and fintech regulations while maintaining confidentiality.

Apprentice role supporting legal and compliance administration: manage and archive legal documents, assist responses to inquiries, use AI and automation to streamline workflows, collaborate with teams, and participate in training on legal operations and fintech compliance.