CloudSEK Benefits Overview

The Technical Account Manager owns post-sale relationships for enterprise cybersecurity accounts. Responsibilities include customer engagement, QBRs and executive reporting, security finding triage, configuration reviews, product walkthroughs, adoption, renewals, upselling, and cross-functional issue resolution. The role requires translating cybersecurity insights into client recommendations, managing commercial outcomes, maintaining CRM records, gathering product feedback, and traveling at least 60% to customer sites.

Lead end-to-end product design for complex digital features, from discovery and research through wireframes, prototypes, testing, and delivery. Collaborate with product managers, engineers, and stakeholders to align user needs, business goals, and technical constraints. Create high-fidelity designs, build and maintain design systems, develop live code prototypes, present decisions to leadership, contribute to usability testing, and mentor junior designers.

Own technical presales for Global System Integrator partnerships by developing technical strategies, enabling partner teams, running demos, workshops, and proofs of concept, mapping CloudSEK solutions to security stacks, supporting co-selling, and architecting cybersecurity solutions for enterprise deals. Build partner relationships, roadmaps, enablement content, RFP responses, and technical account plans while training GSI teams to independently present and demonstrate the platform.