Teams at CloudGo Pte Ltd (CloudGo, now RGP)

Lead global teams delivering ServiceNow solutions: gather requirements, design and configure workflows, integrate third-party apps, manage upgrades and migrations, troubleshoot, train clients, and own project delivery while mentoring teams and ensuring high customer satisfaction.

Lead technical design and delivery of ServiceNow implementations: architecture, integrations (SOAP/REST), MID Server and CMDB configuration, upgrades/migrations, development of complex workflows, standards and best practices, client technical consulting, pre/post implementation support, and governance across multiple modules.

Drive outbound prospecting and grow revenue by promoting RGP's ServiceNow solutions. Manage inside-sales cycles from lead generation to close for smaller deals, partner with enterprise account teams for larger opportunities, and maintain CRM data. Meet KPI targets for calls, meetings, and sales, develop customer relationships, and stay current on product, industry trends, and competitors.