Teams at Cloudbox

Serves as the primary technical advisor and client advocate for managed-service accounts. Responsibilities include service reviews, risk identification, escalation management, SLA oversight, infrastructure and cloud optimization, client onboarding, technical reporting, solution scoping, and continuous improvement. Requires strong client communication, IT infrastructure and Azure/Microsoft 365 knowledge, MSP experience, and the ability to translate technical issues into business impact.

Supports sales and client management through proposal preparation, CRM and PSA data maintenance, billing, reporting, renewals, supplier reconciliation, QBR coordination, onboarding, and offboarding administration. Ensures accurate pricing, pipeline records, invoices, contracts, and operational reports while collaborating with account managers, procurement, operations, and leadership.

Provides client-facing support for AI tools and integrations, resolving tickets across Claude, Microsoft 365 Copilot, Power Automate, and APIs. Builds and maintains integrations using Python, TypeScript/JavaScript, PowerShell, Azure Functions, Microsoft Graph, and Office add-ins. Configures Copilot agents, Claude workflows, MCP servers, and automation solutions; documents runbooks, delivers demos, evaluates emerging AI technologies, and contributes to AI governance. The role requires a rotating UK/US split shift and hybrid office attendance in Cape Town.