Teams at Cloaked, Inc.

Own Cloaked’s internal software factory, developer experience, AI development tools, engineering workflows, third-party systems, and data request intake. Define product strategy, improve planning and delivery processes, measure internal-tool adoption and time savings, prioritize platform work, and help teams use data independently. The role requires technical fluency, hands-on building, strong prioritization, and experience supporting engineering organizations in fast-growing companies.

Own and develop Cloaked’s governed semantic layer, including metric definitions, dimensions, joins, entity relationships, BI models, explores, and dashboards. Build certified metrics and queries for AI-assisted analytics, resolve competing definitions with stakeholders, and maintain tested, version-controlled SQL and transformation code. Partner with data engineering and analysts to improve upstream models, data quality, documentation, and self-service analytics across Product, Growth, Finance, and CX.

Own lifecycle and product marketing after signup across consumer and enterprise customers. Lead onboarding, retention, feature adoption, renewals, churn recovery, upsells, expansion, trust communications, and customer education across email, SMS, push, in-app, and help-center channels. Manage Customer.io, segmentation, experimentation, deliverability, consent, analytics, and dashboards while partnering with product, CX, sales, finance, legal, PR, and engineering.