Clipboard Benefits Overview

Own complex enterprise customer and operational problems from diagnosis through resolution. Work with customer stakeholders and cross-functional Product, Engineering, and Operations teams to lead implementations, troubleshoot payroll, time clock, and integration issues, define workstreams, remove blockers, and drive outcomes without direct authority. Use customer insights, operational context, and data to improve processes and products. Occasional travel to customer sites is required.

The role involves providing support to business clients through voice and email, resolving issues related to shifts, payments, and platform functionality, while maintaining customer records and working across teams for effective problem resolution.

The Client Support Specialist will provide professional B2B customer support via voice and email, resolving issues and improving customer experiences across the platform.