Teams at Clio

Design and refine Clio’s Document Management System, owning UI and interaction execution from concept through testing. Collaborate with senior designers, respond to customer feedback, support research, reinforce design-system patterns, and explore AI-enabled document workflows. The role emphasizes strong visual and interaction craft, systems thinking, usability, and clear evidence-based communication while helping scale the product for complex legal practices.

Serve as a legal-domain pre-sales consultant for mid-market law firms: lead discovery, deliver tailored Clio product demos and pilots, advise on safe AI adoption, convert practice needs into workflows, influence product via user insights, mentor sales and success teams, and represent Clio in legal tech thought leadership.

Leads and develops a technical VoIP support and implementation team while personally handling complex SIP troubleshooting and escalations. Owns team scheduling, capacity, performance, SLAs, documentation, provisioning standards, call-flow configuration, number porting, messaging compliance, and onboarding quality. Partners with Engineering, Product, and Customer Success leadership on communications initiatives, monitors service metrics, hires team members, and contributes to cross-functional VoIP projects.