Teams at Clinical Research IO (CRIO)

Identify and qualify leads via calls, email, and social media; research prospect needs; communicate product value; book demos; manage CRM; meet sales-qualified lead and demo targets; collaborate on campaigns; stay current on industry trends; and continuously develop sales skills.

Partner with Implementation and Customer Success to onboard and support clinical research clients, analyze usage data to drive adoption, deliver training and Help Center content, provide custom reporting expertise, and consult with sponsors and sites to improve platform utilization and client outcomes.

Lead and scale CRIO's Sponsor Operations for enterprise sponsor programs, ensuring consistent delivery, operational standards, cross-functional alignment, and client satisfaction. Oversee portfolios, define KPIs, optimize processes and tooling, manage escalations, and develop a high-performing team while partnering with Product, Engineering, and Data to drive platform and reporting improvements.