Teams at ClickPost

Own logistics and delivery products covering delivery coverage, partner selection, simulations, delivery-date promises, and AI agents. Analyze large datasets, resolve customer issues, define AI evaluations, prototype with SQL and Python, automate recurring work, write PRDs, and manage products through launch and adoption. Collaborate with Engineering, Data Science, Customer Success, Sales, and customers to improve delivery success, recommendation quality, customer experience, and agent accuracy.

Own product discovery, requirements, prioritization, pre-sales engagements, onboarding, customer success, release quality, and product analytics. The role involves customer calls, API demos and walkthroughs, UAT, workflow mapping, internal tool development, and identifying product improvements using operational data. Candidates should be comfortable with APIs, Postman, SQL, AI tools, prompt engineering, debugging, QA, and ambiguous, fast-paced environments.

Handle customer inquiries across email, chat, and phone; troubleshoot SaaS platform, API, integration, and HTML issues; guide customers through API integrations; document cases; identify recurring problems; create support documentation; and collaborate with product and engineering teams to resolve escalations and improve customer satisfaction.