Teams at CleverTap

Support the in-house legal and contracting team by reviewing and redlining commercial contracts (MSAs, NDAs, SOWs, Order Forms), conducting legal research on contract terms and compliance, maintaining contract templates and repositories, and advising on SaaS-specific terms like liability, data privacy, and termination.

Own technical integrations and health checks for assigned accounts, troubleshoot and resolve product issues, support product adoption, document requirements, and coordinate cross-functional teams to deliver scalable solutions and meet customer goals.

Manage adoption, value realization, and retention for enterprise B2B SaaS accounts. Build success plans, analyze usage and dashboards, drive product adoption, lead QBRs/EBRs, mitigate churn risks, and collaborate cross-functionally to improve retention and revenue.