Teams at Cleveland Brothers

Administer, support, and optimize Microsoft Dynamics 365 F&O and CE environments, Azure resources, and Power Platform. Manage security, licensing, backups, upgrades, integrations, performance monitoring, and end-user support while collaborating with IT and business stakeholders to maintain secure, reliable, and well-governed systems.

Provides technical support, troubleshooting, configuration assistance, and customer training for Trimble machine control, surveying, positioning, software, and aerial mapping solutions. Supports field installation teams, develops training programs, assists with customer connectivity and proposals, delivers on-site and classroom instruction, and collaborates with sales and product support teams to improve customer engagement.

Business Analyst serving as the bridge between business stakeholders and IT teams. The role gathers requirements, designs system enhancements, supports technology and analytics projects, creates functional documentation, coordinates testing and releases, troubleshoots issues, develops training materials, and drives user adoption. The analyst also monitors system usage, supports dashboards and KPI reporting, improves data quality and processes, and measures efficiency gains and return on investment across sales, service, parts, rental, finance, and HR functions.