Teams at ClearSource

Handle inbound and outbound calls to sell and renew premium home appliance warranty policies, assist with account setups and transitions, explain coverage terms, resolve issues (aiming for one-call resolution), follow up on expired policies/payments, track sales performance, and attend meetings and training.

Manage Procure-to-Pay processes, source vendors, validate BIR/SEC/LGU documentation, oversee vendor accreditation, track procurement transactions, support audits, and monitor assets and company-assigned devices.

Lead and coach operations leaders in a BPO healthcare/health insurance environment. Define role expectations, track KPIs, run performance and quality meetings, manage hiring/onboarding, resolve client escalations, and partner with L&D, Recruiting, and IT to improve tools and performance.