ClearSource Benefits Overview

Lead and coach operations leaders in a BPO healthcare/health insurance environment. Define role expectations, track KPIs, run performance and quality meetings, manage hiring/onboarding, resolve client escalations, and partner with L&D, Recruiting, and IT to improve tools and performance.

Support system onboarding by extracting, formatting, and entering customer and account data from documents into internal systems. Validate and perform quality checks, maintain records, escalate discrepancies, collaborate cross-functionally, follow procedures, and contribute to process improvements while meeting productivity and accuracy standards.

Monitor and diagnose solar-system alerts using proprietary tools, create and manage service cases, collaborate with operations to resolve issues, maintain documentation and SOPs, and participate in continuous improvement while meeting performance standards.