ClearSource Benefits Overview

Lead and coach operations leaders in a BPO healthcare/health insurance environment. Define role expectations, track KPIs, run performance and quality meetings, manage hiring/onboarding, resolve client escalations, and partner with L&D, Recruiting, and IT to improve tools and performance.

Monitor and diagnose solar-system alerts using proprietary tools, create and manage service cases, collaborate with operations to resolve issues, maintain documentation and SOPs, and participate in continuous improvement while meeting performance standards.

The Customer Success Manager will onboard and support new dental practices, ensuring product integration, managing relationships, and tracking onboarding metrics.