Teams at CleanChoice Energy

Provides customer support through phone, email, chat, and in-person interactions; investigates and resolves issues; educates customers on products and services; documents interactions in Salesforce; and ensures customer interactions meet quality standards. The role also supports retention and revenue opportunities while delivering empathetic, professional service.

Supervise a customer service call center team, manage daily operations, monitor performance targets and service levels, coach representatives, resolve escalated issues, analyze metrics, generate reports, ensure policy compliance, and implement customer experience improvements. The role also involves cross-functional collaboration, employee development, and maintaining a positive team environment.