Teams at Clarivate Analytics

Provides first-line technical and functional support for intellectual property software products. Diagnoses and documents customer issues, resolves incidents within service-level agreements, handles inquiries through phone, email, and chat, and escalates complex problems. The role collaborates with customers, IT teams, vendors, engineers, and product specialists while reporting enhancement requests and customer feedback. Work is hybrid in Ann Arbor with variable shifts between 8:00 AM and 8:00 PM EST.

Lead MedTech sales strategy and performance across the segment. Build executive customer relationships, own strategic account targets, scale and optimize a large sales organization, develop senior sales leaders, improve forecasting and accountability, and collaborate with Marketing, Product, Finance, and Operations. Represent Clarivate at industry events while driving growth, client success, and thought leadership across the life sciences and healthcare ecosystem.

Manage intellectual property systems, docket statutory and non-statutory deadlines, review patent and trademark prosecution documents, coordinate filing requests, prepare and submit PTO documents, track foreign filing deadlines, maintain accurate records, and support timely patent, trademark, and copyright portfolio filings, renewals, and compliance with procedures.