Teams at Clínica Monseñor Oscar A. Romero

Leads homeless-services case management through street and walk-in outreach, individualized care planning, crisis intervention, housing and healthcare navigation, resource development, and advocacy. Coordinates with healthcare, behavioral health, substance-use, and community providers; maintains EPIC, HMIS, and client documentation; conducts follow-ups and wellness checks; trains new staff; and supports access to housing, benefits, transportation, and essential services.

Provides front-desk support in a community clinic by greeting patients, scheduling appointments, registering patients in the EMR, verifying insurance eligibility, collecting payments, answering calls, managing reminders, auditing registration data, and coordinating with eligibility and clinical departments. The role requires bilingual English and Spanish communication, confidentiality, accurate clerical work, patient assistance, site-to-site travel, outreach participation, and evening or weekend availability.

Supports substance use disorder billing by reviewing service documentation, correcting records, preparing reports, applying CPT codes, finalizing billing, and submitting complete documentation on schedule. Coordinates with counselors, case managers, directors, medical staff, billing teams, and SAPC to ensure compliance with Drug Medi-Cal and county requirements. Tracks billing readiness, obtains signatures, reviews attendance records, and maintains accurate logs and charts.