Civica Benefits Overview

Provides specialist employee relations support across Australia, New Zealand, and Singapore. Independently manages complex cases, workplace investigations, disciplinary matters, grievances, performance issues, and external claims. Advises leaders, coaches managers, develops compliant policies, supports restructures and consultation processes, and maintains constructive union relationships. Monitors employment legislation, applies industrial instruments, supports employee benefits and experience initiatives, and contributes to consistent people practices across the APAC region.

Supports and enhances finance systems, ERP and FP&A platforms through requirements gathering, data analysis, testing, reporting, reconciliation, and release activities. Acts as a finance systems super user, maintaining data integrity and governance. Uses advanced Excel to investigate issues, support month-end processes, analyze complex datasets, and develop reports. Partners with Finance, Technology, and business stakeholders to improve automation, data quality, system integrations, operational efficiency, and decision-making.

Owns technical product delivery by managing backlogs, defining user stories and acceptance criteria, prioritizing requirements, and guiding engineering teams. Collaborates with cross-functional stakeholders on roadmaps, technical feasibility, risk mitigation, issue resolution, and product decisions. Uses data, market research, customer insights, Agile practices, and technical architecture knowledge to deliver scalable software products.