Teams at City of Millbrook

Provides first-tier desktop and help desk support for hardware, software, telecommunications, Windows, and Microsoft Office issues. Installs and configures hardware and software, troubleshoots user and network problems, monitors malware incidents, documents technical issues, supports telecommunications setup, maintains procedures and recovery plans, and trains users. Requires customer service, communication, prioritization, confidentiality, and availability for nights, weekends, and overtime.