Teams at City of Independence

Provides customer service for utility billing, collections, cashiering, and account inquiries. Processes payments, maintains billing and collections records, balances cash receipts, handles complaints, enters mail, and assists the public by phone, in person, and through drive-through service. Requires accurate data entry, basic accounting, mathematical calculations, computer proficiency, and the ability to manage stressful, high-volume customer interactions.

Provides clerical and administrative support for municipal prosecutors, including filing, entering, organizing, scanning, redacting, and processing cases, citations, police reports, driving records, and discovery requests. Enters and retrieves computer records, prepares correspondence, answers phones, and assists the public and city staff. Requires office software proficiency, accurate record handling, communication skills, a valid driver’s license, and completion of NIMS training.

Administers and supports ESRI GIS platforms and related IT infrastructure. Responsibilities include installation, configuration, upgrades, security administration, performance monitoring, troubleshooting, documentation, system architecture support, user assistance, and technology evaluation. The role also contributes to GIS workflows, infrastructure strategy, project delivery, and Azure integrations while serving as a GIS systems subject matter expert.