Teams at City of Hamilton

Lead and manage transit technology projects end-to-end, align business requirements, act as change agent, liaise with corporate IT and vendors (e.g., Trapeze), monitor application performance, prepare RFPs/RFIs, support grant applications, develop SOPs/training, and drive continuous improvement to support Transit growth and customer experience.

Lead all property tax billings (interim, final, supplementary, omitted); maintain and audit the Vailtech tax billing system and eBilling; coordinate with printing vendor; perform reconciliations between Vailtech and General Ledger; prepare financial data for the FIR, financial statements and council reports; design process improvements, implement system changes, develop reports, train staff and ensure system security and documentation.

Lead security governance, risk management, and compliance initiatives; implement and update security controls, policies and procedures; assess and remediate control gaps; advise leadership and legal; manage FOI and compliance records; deliver training and reporting to ensure protection of data and regulatory adherence.