Teams at City Holdings Australia

Supports and improves enterprise SaaS applications across the full lifecycle, including incident resolution, vendor coordination, requirements analysis, configuration, testing, UAT, governance, and change delivery. The role maintains application performance and documentation, contributes to roadmaps and continuous improvement, and evaluates new applications. It requires strong stakeholder communication, analytical skills, application operations experience, and familiarity with ITIL and service desk tools.

Leads and supports a contact centre team by mentoring staff, managing workloads and rosters, meeting KPIs, coordinating with stakeholders, and maintaining service standards in a fast-paced 24/7 environment. The role is full-time, Monday to Friday, with two work-from-home days per week.

Process weekly and monthly payrolls, manage employee payroll transactions, resolve payroll enquiries, prepare statutory payments and reports, and support payroll system updates, compliance, and process improvements. The role works closely with Payroll, HR, and Finance teams in a high-volume environment and requires accurate data handling, payroll compliance knowledge, payroll systems experience, and intermediate Excel skills.