Teams at City Bank

Handles inbound customer calls regarding bank accounts, online and mobile banking, loan payments, debit cards, disputes, fraud, fees, and account maintenance. Provides courteous, confidential support, documents calls in Synapsys, resolves issues using bank systems and internal resources, makes quality referrals, follows policies, participates in training, and escalates complex issues appropriately.

Analyzes borrower credit information, underwrites complex loan requests, prepares loan memorandums, ensures compliance with lending policies, supports lenders and senior management, maintains customer relationships, and mentors and trains credit analysts. The role also coordinates internal and external training, participates in credit reviews and hiring, and helps develop the credit department.

Provides administrative and customer service support for commercial lending. Responsibilities include processing credit applications, preparing and reviewing loan-closing documents, coordinating appraisals and title orders, funding and servicing loans, perfecting liens, tracking documentation exceptions, processing payments and wires, supporting SBA loans, and communicating with borrowers and internal departments.