Teams at City Bank

Handle incoming customer calls for account issues including balances, overdrafts, debit cards, online/mobile banking, loan payments and disputes. Use City Bank systems (log calls in Synapsys), maintain confidentiality, follow policies, meet team goals, participate in quality reviews, and may be cross-trained on PBX. Work scheduled shifts with rotating Saturdays.

Provide customer-facing support for commercial lending: prepare new loans and maintain existing loan files, gather CIP and borrower documentation, enter data into Verafin and Silverlake, coordinate loan closings and document ordering, manage UCCs and lien perfection, process payments and disbursements, scan and organize loan packages, handle customer service requests, and assist with SBA and government-guaranteed loan documentation.

Originates, underwrites, services, and collects indirect auto loans through dealer relationships. Manages loan documentation, analyzes applicants' creditworthiness, negotiates loan terms, approves loans within authority, refers larger requests to Loan Committee, and supports customers and colleagues to maximize portfolio performance and minimize risk.