Teams at City Bank

Processes and resolves deposit account exceptions, NSF items, chargebacks, ACH credits, Positive Pay decisions, account adjustments, returns, refunds, and account closures. Maintains account analysis services, applies service charges, prepares statements, reviews reports, and supports customers and Deposit Operations. Ensures accurate documentation, regulatory compliance, timely transaction processing, and professional internal and external customer service.

Supports commercial lending operations by accepting credit applications, collecting borrower and collateral documentation, preparing loan and closing materials, coordinating appraisals and title work, scheduling closings and inspections, processing funding, payments, wires, advances, and payoffs, perfecting liens, tracking exceptions, and assisting borrowers and loan officers. Maintains records in banking systems and ensures loan documents and compliance requirements are accurate and complete.

Provides first-level technical support to bank employees through phone, tickets, email, Teams, and in-person channels. Troubleshoots hardware and software issues, performs password resets, manages support cases, configures and provisions IT assets, assists with onboarding and offboarding access, maintains hardware records, and supports desktop administration, imaging, installations, upgrades, and after-hours on-call service.