Teams at Citigroup

Plans, coordinates, and delivers cybersecurity, infrastructure, resilience, and technology projects. Maintains schedules, milestones, dependencies, risks, and status reporting; facilitates governance meetings; coordinates cross-functional stakeholders; supports cybersecurity tool and control implementations; and ensures compliance with regulatory and governance requirements.

Provides institutional customer service by investigating and resolving client inquiries, maintaining client relationships, communicating system or market issues, reviewing usage and productivity metrics, escalating errors, and ensuring compliance with regulatory and departmental standards. The role emphasizes risk awareness, accurate communication, crisis management, and delivering a high-quality client experience.

Leads Citi Mexico’s corporate communications strategy, reputation management, media relations, internal and executive communications, crisis response, content development, stakeholder engagement, and communications measurement. Serves as a company spokesperson, advises senior executives, manages relationships with financial and business media, oversees communication across multiple channels, and leads a high-performing communications team.