Teams at altafiber(Formerly Cincinnati Bell)

Serve customers in-store and via outbound calls to assess needs and sell altafiber products and connected home solutions. Use POS and ordering systems, meet sales goals, manage inventory and cash, document follow-up, and support team operations while maintaining thorough product, promotion, and systems knowledge.

Provide support and administration for business applications, ensuring operational performance, data integrity, and alignment with business needs. Manage enhancements and projects, gather requirements, perform testing, vendor management, create documentation, and support users with training and issue resolution.

Support Network Operations by deploying, administering, and improving server, virtualization, storage, and OS platforms. Provide advanced incident escalation, lifecycle management (patching, upgrades, backups), automation with tools like Ansible, and produce runbooks/documentation. Collaborate cross-functionally to deliver infrastructure projects, improve observability and reliability, and mentor technical team members for 24x7 operational readiness.