Teams at Cigna

Design, build, and maintain Qlik-based measurement and reporting solutions; support and maintain in-house tools; create quick tactical solutions; communicate with stakeholders; drive MIS improvements and collaborate cross-functionally, especially in health insurance contexts.

Design, build, integrate, and support scalable Amazon Connect contact center solutions. Implement contact flows, AWS integrations (Lambda, Lex, DynamoDB, S3), IaC, CI/CD and automation. Troubleshoot complex issues, document designs and collaborate with stakeholders to deliver cloud contact center solutions.

Serve as subject-matter expert in IOH provider claims: maintain deep process knowledge, train and onboard staff, support financial verifications and quality audits, resolve escalations, drive process improvements, and liaise with internal/external partners to ensure accurate, customer-focused claims handling.