Teams at CIAL Dun & Bradstreet

Coordinates daily Due Diligence team activities, assigns and tracks cases, monitors deadlines and quality standards, supports Analysts, escalates operational issues, maintains tracking systems, prepares progress reports, and assists the Project Manager with project operations and reporting.

Lead response to highest-severity production incidents, diagnose and resolve outages, run post-mortems, design and maintain observability (metrics, logs, tracing, alerts), reduce MTTR, expand monitoring coverage, participate in on-call rotation and improve runbooks.

Supports Sales, Finance, Customer Service, Customer Success, and Marketing teams through Salesforce administration, data cleanup, account and lead management, contract updates, cross-functional communication, and resolution of platform, technical, and process issues. The role also performs sales administration, data analysis, and reporting using Salesforce, Excel, and Python.