Teams at CI Financial

Manages AML, anti-terrorist financing, sanctions compliance, investigations, regulatory reporting, transaction monitoring, risk assessments, governance, control improvements, and regulatory readiness for Canadian wealth businesses. Partners with Compliance, Legal, Operations, Technology, Data, and business teams to address risks, improve monitoring and case-management processes, support examinations, remediate control gaps, and provide technical guidance to colleagues and stakeholders.

Processes financial transactions accurately and on time, analyzes incomplete trade requests, verifies documentation and authorization, manages systematic transaction setup and modifications, reviews reconciliation and data integrity reports, performs data cleanup, communicates with advisors and third parties, and supports special projects and user acceptance testing.

Provides bilingual English and French support to self-directed investors through phone, email, and other channels. Resolves trading account, digital access, documentation, funding, transfer, and platform issues; supports account opening and maintenance; documents interactions; escalates complex or regulated matters; protects client information; and collaborates on service improvements. The role requires strong communication, problem-solving, organization, attention to detail, and customer-service skills in a regulated financial-services environment.