Teams at Chula Vista Resort

Coordinates executive priorities, calendars, meetings, communications, client and VIP visits, contracts, documentation, and departmental operational projects. Prepares reports and meeting materials, tracks action items and deadlines, maintains confidential records, supports process improvements, develops SOPs, and manages office resources, shipping, receiving, and administrative workflows. The role serves as an operational hub in a fast-paced hospitality environment, requiring professionalism, discretion, organization, responsiveness, and effective communication with clients, vendors, executives, and internal teams.

Greets and registers waterpark guests, answers resort and local-area inquiries, handles payments, documents and escalates guest issues, coordinates with housekeeping and maintenance, and maintains cleanliness, sanitation, confidentiality, service standards, and a professional appearance. The role requires tactful issue resolution, effective communication, teamwork, prioritization, independent work, and familiarity with waterpark operations and standard computing functions.

Manages aquatic department operations, staffing, training, compliance, sanitation, service quality, and customer satisfaction. Coordinates with resort departments, supervises and evaluates personnel, resolves problems, maintains operational standards, and ensures guest and employee interactions are professional and effective.