Teams at Chrysalis

Provides first-line support for iQmetrix software products by managing the support queue, triaging cases, troubleshooting issues, resolving cases when possible, and escalating complex problems. Communicates with clients through email and chat, documents solutions, identifies incidents and trends, updates knowledge articles, and participates in after-hours on-call coverage. The role requires clear communication, methodical investigation, case ownership, AI-tool verification, and collaboration with technical and product teams.

Provides frontline support for iQmetrix software by managing case intake, triage, live chat, troubleshooting, client communication, escalations, documentation, and case ownership. The role resolves issues at first contact when possible, identifies incidents and recurring trends, collaborates with technical and product teams, and participates in after-hours on-call coverage.

Provides first-line support for iQmetrix software products by managing case intake, triage, live chat, troubleshooting, client communication, escalations, documentation, and incident identification. Resolves issues at first contact where possible, maintains accurate case records, collaborates with technical and product teams, uses AI-assisted tools responsibly, and participates in after-hours on-call coverage.