Teams at Chord Specialty Dental Partners

Owns HRIS administration, configuration, security, access, implementations, migrations, integrations, workflows, and training documentation. Maintains employee data integrity, onboarding records, files, reports, dashboards, and compliance data. Supports process improvement, audits, troubleshooting, and HR operations while safeguarding confidential employee information.

Verifies patients’ dental insurance coverage, prior authorization requirements, copays, deductibles, and coinsurance before appointments. Updates insurance records and coverage tables, enters accurate patient information, communicates with front-desk teams, contacts patients and insurers, and alerts offices about cancellations or coverage issues. Provides information about self-pay rates and helps patients and families understand their benefits and payment responsibilities.

Follows up on orthodontic claims from billing through resolution, correcting and resubmitting claims, processing refunds, posting and reconciling payments, reviewing denials and underpayments, and resolving accounts receivable inquiries. The role requires knowledge of healthcare and dental billing, insurance policies, reimbursement guidelines, revenue cycle processes, and denial codes, along with strong communication, organization, problem-solving, and computer skills.