Teams at Child & Family Services Inc.

Leads IT support operations across a multi-site healthcare organization, managing teams, vendors, infrastructure reliability, endpoint security, system implementations, and regulatory compliance. Partners with clinical and administrative leaders to support EHRs, telehealth, medical devices, and other healthcare technologies. Oversees training, service-level performance, upgrades, backups, access management, strategic planning, and operational improvement while protecting patient information under HIPAA and HITECH requirements.

Provides first-level IT support to employees through phone, email, and ticketing systems. Responsibilities include troubleshooting common technical issues, managing help desk tickets and SLAs, creating and terminating user accounts across EHR and other systems, escalating complex issues, documenting interactions, maintaining inventory, identifying trends, and following up on resolutions. The role also supports IT projects and requires travel to agency locations, meetings, events, and trainings.

Provides mobile, face-to-face crisis intervention and short-term clinical care for adults, youth, and families. Assesses risk, conducts mental health examinations, develops safety plans, delivers brief therapeutic interventions, coordinates referrals, and determines appropriate dispositions with clinical leadership and psychiatric consultation. The role includes call-center triage, post-crisis follow-up, documentation, supervision, overnight and weekend coverage, emergency response, and travel throughout assigned catchment areas.