Child & Family Services Inc. Benefits Overview

Provides front-desk and administrative support at a community behavioral health center. Responsibilities include assisting clients, answering calls, scheduling appointments, maintaining electronic health records, processing documents and mail, collecting payments, coordinating transportation, ordering supplies, and supporting staff. The role requires confidentiality and HIPAA awareness, trauma-informed communication, cultural competency, accurate recordkeeping, and strong customer service skills.

Provide on-site clinical supervision and support to Access Center staff, assist with complex young adult cases and referrals, respond to traumatic events, support young adults connecting to services, and participate in team meetings and oversight with management.

Manage third-party medical billing: obtain authorizations, verify eligibility, prepare/submit claims, post payments, follow up on balances and discrepancies, prepare statements and billing reports, and recommend write-offs.