Teams at Chickasaw Nation Industries

Provides inbound IT help desk support for FAA operations by troubleshooting routine application, software, hardware, and network issues. Responds to phone and email requests, documents incidents in ITSM systems, monitors operations, resolves common problems, follows procedures, and escalates complex issues. The role requires 24/7 shift flexibility, occasional overtime, strong customer service, and the ability to obtain HDI certification within four months.

Manages federal contract programs, including personnel, budgets, schedules, deliverables, compliance, and client relationships. Leads program priorities and coordinates technical teams developing Google Cloud data ingestion frameworks, models, analytics, machine learning support, and Looker dashboards. Oversees reports, cost and schedule control, customer communications, supervisory responsibilities, and continuous process improvement. The role requires substantial program and project management experience, strong organizational and communication skills, and the ability to manage sensitive information and complex client requirements.

Develops and administers SharePoint solutions for an FAA customer, including site collections, custom applications, workflows, reports, integrations, and data dashboards. Gathers requirements, designs solutions using Microsoft Power Platform and SharePoint technologies, manages site transitions, creates external user accounts, and resolves SharePoint issues. Serves as a project team lead or contributor while collaborating with process owners and stakeholders.