Charlie Health Benefits Overview

Own and evolve Salesforce-based business systems supporting admissions, scheduling, clinical access, and revenue workflows. Translate operational processes into scalable system logic, automation, routing, case management, and capacity frameworks. Partner cross-functionally with clinical, operations, revenue, data, and engineering teams to improve throughput, compliance, and revenue capture. Govern system architecture, schemas, automation standards, and roadmaps while leading high-impact initiatives and modeling operational economics.

Develop and execute go-to-market strategies for new market penetration in Brownsville/Harlingen. Build and manage relationships with healthcare referral sources, conduct frequent in-person meetings, support partners, lead educational and networking events, and gather market feedback. Collaborate with marketing, product, client success, and legal teams to achieve growth goals and expand access to behavioral healthcare services.

Develop and execute go-to-market strategies to expand Charlie Health in Cleveland. Build and manage relationships with hospital and clinical referral partners, conduct frequent in-person meetings, support educational and networking events, identify barriers to treatment, and strengthen existing partnerships. Share market feedback with marketing, product, client success, and legal teams to improve growth strategies and patient access.