Teams at CHAMPRO

Manage and lead a bilingual IT help desk across Dominican Republic and US sites. Oversee daily support operations, ticketing, SLAs, KPIs, internal app troubleshooting (Dynamics AX, Korber Edge, CPA), vendor management, procurement, asset control, advanced technical escalations, and user satisfaction efforts. Report to IT Infrastructure & Operations Director and work on-site at the Sakira facility.

Lead Tier-3 infrastructure engineering across multi-site environment: design and maintain Hyper-V clusters, SAN/iSCSI, IIS and load balancing, manage networking (BGP, Fortinet/SonicWall, UniFi), migrate to Azure File Share, support NetSuite ERP transition, deploy identity and monitoring solutions (Entra ID, Duo, LogicMonitor), and produce technical documentation.